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CAD integration

The CAD interface exchanges incident data between a CAD system and GovWorx. It supports two directions, which GovWorx configures for the agency’s integration.

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Send incident data

CAD sends incident data to GovWorx. Send the current incident record when it is created and when it changes. GovWorx uses the NENA (National Emergency Number Association) Emergency Incident Data Object (EIDO) standard as its baseline, and also accepts a GovWorx lifecycle event or a connector-specific format when needed.

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Create a CAD incident

GovWorx can request that CAD create an incident before a CAD record exists. The request carries the incident information GovWorx has at that point. CAD and GovWorx then associate the record with its CAD incident identifier so later updates reach the right incident. If the identifier is not available during creation, CAD sends an incident.linked event after creation instead. This is a fallback, not the normal association path.

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Receive incident updates from GovWorx

GovWorx sends updates to a CAD-hosted endpoint. Updates can add information to the CAD record, or carry data that does not have a CAD incident yet. Call type recommendations, comments, dispatch recommendations, and completed transcripts are the current update types.

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Connector profiles

The CAD interface defines the GovWorx baseline. A connector profile records the differences a specific CAD system requires, such as payload shape, authentication, acknowledgement, or reliability behavior. It does not create a separate product API.

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Reference

The CAD API reference contains the complete request, response, webhook, and schema definitions.